Introduction

In this case study, we will explore how an insurance company, part of an international concern and a leader in Central and Eastern Europe, successfully implemented business process automation to achieve agility and efficiency in their operations. The client aimed to implement an IT tool or system that would enable quick and independent implementation cycles for their existing IT systems, allowing them to adapt to current business changes effectively.

Client Profile

The client is a prominent insurance company, operating as part of an international concern and leading the insurance market in Central and Eastern Europe. They sought to optimize their business processes by implementing an IT tool or system that would streamline their operations and enable agile implementation cycles.

Challenge

The client embarked on a business process optimization program, recognizing the need for a tool that could support both the business and IT teams in implementing and optimizing newly designed business processes. They required a solution that would facilitate ongoing changes and modifications, independent of the implementation cycles and releases of their existing IT systems.

Solution

After conducting a thorough analysis of the client’s requirements, Finture proposed the implementation of a Business Process Management (BPM) platform with a Decision Model and Notation (DMN) module. The solution involved integrating the BPM platform with the client’s existing IT systems, specifically in the area of claims handling.

Key aspects of the solution included:

  1. Agile Process Design: Finture provided a proprietary BPM solution that enabled the agile design of processes and decision rules. The platform allowed for the efficient creation, modification, and versioning of business processes to adapt to changing business needs.
  2. Integration with Existing IT Systems: The BPM platform was seamlessly integrated with the client’s domain systems, including the call center, claims handling, and policy systems. This integration facilitated efficient data flow and process optimization, ensuring that changes could be implemented independently of the legacy systems.
  3. Universal Connectors: The BPM platform featured built-in universal connectors, enabling easy integration with the client’s existing IT systems. This functionality streamlined the implementation process and allowed for efficient data exchange between systems.

Results

The implementation of the business process automation solution provided by Finture yielded significant results for the client. Key outcomes included:

  1. Agility and Efficiency: The BPM platform enabled the client to achieve agility and efficiency in their operations. The ability to implement changes independently of the implementation cycles and releases of their existing IT systems ensured quick responses to business changes.
  2. Process Optimization: By integrating the BPM platform with the client’s existing IT systems, specifically in the area of claims handling, process optimization took place outside the legacy systems. This streamlined operations and improved efficiency, aligning with the goals of the business process optimization program.
  3. Seamless Integration: The integration of the BPM platform with the client’s IT systems was smooth and successful. The built-in universal connectors facilitated seamless data exchange and communication between systems, enhancing overall operational effectiveness.

Conclusion

The implementation of business process automation enabled the client, a leading insurance company in Central and Eastern Europe, to achieve agility, efficiency, and process optimization. The BPM platform, integrated with their existing IT systems, empowered them to respond quickly to changing business needs and implement process changes independently. The client’s commitment to leveraging technology for operational excellence and customer satisfaction is demonstrated by their successful implementation of business process automation.

This case study showcases the client’s dedication to continuous improvement and their partnership with Finture in implementing an efficient and agile BPM solution. The client’s ability to adapt and optimize their business processes positions them as a leader in the insurance industry, equipped to meet the evolving needs of their customers in Central and Eastern Europe.